Hello and thank you for your interest in my art. I am committed to creating a joyful experience for all of my customers. And that includes shopping on my website. If at any time you have any questions or concerns, please contact me and I'll do my best to answer or address them! You can also visit my FAQs where I answer a lot of common questions from my customers.

Security and Payment Options:

My website is powered by Squarespace and my shop securely receives payments through Stripe allowing me to accept Visa, Mastercard, American Express, Discover and Apple Pay. 

Customers also have the option to check out with Paypal.

Secured by PayPal

Shipping:

I'll ship your order within 1-3 business days of purchase. Each of my orders is lovingly gift-wrapped and sent with a handwritten note at no additional charge. If you want me to include a gift message with a gift order, please let me know in the "Additional Information" section upon checkout.

After gift-wrapping I package your order so that it will arrive safely to your door. I may use a box, a sturdy mailer, a rigid backing in an envelope or another method that works best to protect your art.

I ship around the world using the U.S. Postal Service. Domestic orders are shipped using Priority Mail and include insurance and tracking. I'll email you with the tracking information once your package is on its way. Most packages arrive within 1-3 days. I charge a flat rate of $7 no matter your order size.

International Orders are shipped using First Class mail and include insurance and tracking where available (this is not available for all countries). Packages may take up to a month to arrive (most arrive much more quickly). I charge a flat rate of $12 for international shipping, no matter what your order size.

International customers are responsible for all customs fees.

Packaging Orders from My Giant Strawberry

Returns:

I want you to be delighted with your purchase and for my art to bring you joy on a daily basis. If you are not happy with your piece, please contact me within 14 days of delivery to arrange a return. You are responsible for the cost of return shipping. Once I receive the return I will process the refund of the purchase price. Art must arrive in good condition. I recommend purchasing insurance for your return. Shipping costs are non-refundable.

Due to the personal nature of commissioned art, I cannot accept returns on custom pieces.

If your piece arrived damaged, please contact me immediately.

 

Privacy Policy:

I respect your privacy. 

When you purchase from my shop, your private information is protected by the secure Squarespace servers which host my site and by the secure servers of Stripe and Paypal, the companies which processes your payment.

Additionally, if you sign up for my newsletter be assured that your email address will never be used for anything other than email newsletter correspondence.

 

Copyright:

Except where explicitly stated in licensing agreements, I retain the copyright for each of my images. Reproduction rights are not included with the purchase of physical art. Thank you for respecting my art!